For a Brentwood practice or advisory firm, the phone is often where the client relationship starts. TechCore builds a VoIP system that gets each caller to the right desk, and the phones are free when you sign up for our IP phone service.
Who installs VoIP phone systems for Brentwood, TN offices?
TechCore plans and installs business VoIP phone systems for Brentwood offices from its Smyrna location at 106 Enon Springs Rd E. We map how calls should flow, from appointment lines to billing questions to an advisor's direct number, then set up the auto attendant, ring groups, desk phones and mobile app around it.
Brentwood is about 24 miles from our office by car. Our technicians install the phones and train the front desk in person, and changes to routing or greetings afterward are usually handled remotely through our help desk.
Serving office106 Enon Springs Rd E, Smyrna, TN 37167
Phone(615) 237-5700
DistanceAbout 24 miles from Smyrna by car
PhonesFree with IP phone service sign-up
Built for front desks
Phones that sort calls for Brentwood offices
Medical and financial offices take many different kinds of calls. The system should sort them before anyone picks up.
Menus by call reason
Callers choose scheduling, billing, records or a specific advisor, and each option rings the right group.
Ring groups for the front desk
Several receptionists share incoming calls so the line does not ring out while one person is checking a patient in.
Lunch and after-hours schedules
Greetings and routing switch on their own for lunch closures, evenings and holidays.
Direct numbers for advisors
Clients reach their attorney, advisor or agent directly, and missed calls go to that person's voicemail.
Mobile app between meetings
Partners take client calls on their cell with the office number showing, without handing out a personal number.
Voicemail in your inbox
Messages arrive by email so staff can respond without dialing a mailbox.
Brentwood specifics
Call handling for Maryland Farms and Franklin Road practices
Practices and firms around Maryland Farms and along Franklin Road answer a steady mix of new patients, existing clients, insurance companies and vendors. Older phone systems treat every call the same, so the receptionist ends up transferring most of them by hand. With VoIP routing, the caller picks a reason up front and lands with the right person, and the front desk stays free for whoever is standing in front of it.
If your firm also has an office in Franklin or Nashville, one TechCore phone system can span both sites with extension dialing and shared routing, so a caller to the Brentwood number can reach staff in either place.
We list every reason people call and who should handle each one.
2
Check the network
Bandwidth and switch settings are reviewed so voice traffic stays clear.
3
Go live
Phones are installed, greetings recorded and your numbers ported on a planned date.
4
Adjust
As staff or hours change, our help desk updates routing and greetings for you.
Common questions
Questions we hear a lot
Can new patients and existing patients reach different people?
Yes. The auto attendant can offer separate options for new appointments, existing patients, billing and records, and each one can ring a different person or group.
Our receptionists miss calls when the front desk is busy. What changes with VoIP?
Ring groups let several phones share incoming calls, and you decide what happens when nobody picks up, such as rolling to a second group or a voicemail box that emails the message to the team.
Can our advisors keep their direct lines?
In most cases existing numbers, direct lines included, can be ported to the new system. We plan the port date so the switch causes as little disruption as possible.
What determines the cost of a phone system for a Brentwood office?
Mostly headcount: how many people need an extension, how many desk phones and how many sites, plus extras like ring groups and the mobile app. The phones themselves are free with TechCore IP phone service, and everything else is itemized in a written proposal.
Will VoIP sound worse than our old phones?
Call quality depends on the network, which is where most VoIP problems start. We check bandwidth and switch settings and prioritize voice traffic before the phones go in.
I am a manager for 4 locations of Express Employment Professionals and we've recently used TechCore for our phone service. Our installation was easy and fast! Jamie and Alex took extra care to make sure all of our needs were met in each office, they had everything installed and running on the same day and Alex has been incredibly helpful for any changes we've needed with staff changes. I would highly recommend TechCore's phone and networking service.
Missy H.Google review, 5 stars
★★★★★★★★★★
Richard and Riley went the extra mile to make all our tech stuff work on our phones. They did a great job.
Colie R.Google review, 5 stars
★★★★★★★★★★
We used Turner Security when our business transferred to a new location and they went above and beyond to make sure we were up and running for business as quickly as possible. Jamie, Mike, Reid, Nathan, Greg, TJ and Dan were all very polite, professional, and friendly. I highly recommend them for all your IT needs!
