One local IT team that answers your help desk calls, keeps your computers and network healthy, and plans what's next, so technology stops being a daily problem.
What are managed IT services, and what does a managed service provider do?
Managed IT services means a provider takes ongoing responsibility for your business technology for a predictable plan, instead of you calling someone every time something breaks. That usually includes help desk support for your team, monitoring and maintenance, security updates, backup checks and technology planning.
TechCore provides managed IT for small and mid-sized businesses across Nashville, Middle Tennessee and Chattanooga, with remote support for fast fixes and on-site visits when hands-on work is needed.
Best forSmall and mid-sized businesses without full-time IT staff
SupportRemote first, on-site in Middle Tennessee and Chattanooga
Also coversNetwork, firewall, phones and connected security systems
What's included
Everything your team needs to keep working
Every plan starts with a review of your users, devices, network and accounts. These are the areas we take responsibility for.
Help desk and user support
Your team gets one place to call or email for password resets, email problems, printers, software and everyday IT questions.
Monitoring and maintenance
We keep an eye on computers, servers and network equipment so problems like full drives or failed updates get fixed before they stop work.
Security updates and protection
Operating system and software updates, endpoint protection and the basic security settings that stop most common attacks.
Backup and recovery checks
We confirm backups are actually running and that your important files and systems can be restored if something goes wrong.
Technology planning
A clear view of what you have, what is aging out and what to budget for next, so upgrades are planned instead of emergencies.
Vendor coordination
We work with your internet provider, software vendors and phone carrier so you don't have to sit on hold or translate tech-speak.
Why businesses switch
Stop paying for the same problem twice
Break-fix IT means you only call when something is already down, and every visit starts from scratch. Managed IT flips that: we learn your setup, document it and keep it maintained, so the same issues stop coming back.
You also get one team for the network, the phones and the security systems running on it, instead of three companies pointing at each other.
One number for every IT question
Problems caught before they stop work
Documented setup and passwords in one place
Predictable support instead of surprise bills
TechCore business ITSmyrna and Chattanooga
How it works
How we take over your IT
A clear onboarding so nothing falls through the cracks.
1
Assessment
We review your users, devices, network, accounts and current support.
2
Plan
You get a written plan with what to fix first and what the support covers.
3
Onboarding
We document everything, set up monitoring and fix the urgent issues.
4
Ongoing support
Help desk, maintenance and regular check-ins as your business grows.
Common questions
Questions we hear a lot
How much do managed IT services cost?
Pricing depends mainly on the number of users and devices and what the plan covers. We review your setup first and give you a written proposal so the monthly cost is clear before you sign up.
What is the difference between managed IT and break-fix?
Break-fix means you pay when something breaks. Managed IT means we take ongoing responsibility for keeping your technology working, which usually means fewer outages and a more predictable cost.
Do you provide on-site support?
Yes. We handle most requests remotely for speed, and we come on-site in Middle Tennessee and the Chattanooga area when a problem needs hands-on work.
Can you work alongside our in-house IT person?
Yes. Some businesses use us to back up an internal IT person with help desk coverage, projects, networking or security.
Do you handle cybersecurity?
Managed IT includes the security basics such as updates, endpoint protection and backup checks. For firewalls, secure remote access and network security, see our networking security service.
How long does onboarding take?
It depends on the size of your setup. We start with an assessment, then document your environment and fix urgent issues first so your team sees improvement right away.
We used Turner Security when our business transferred to a new location and they went above and beyond to make sure we were up and running for business as quickly as possible. Jamie, Mike, Reid, Nathan, Greg, TJ and Dan were all very polite, professional, and friendly. I highly recommend them for all your IT needs!
Karen M.Google review, 5 stars
★★★★★★★★★★
TechCore takes care of our IT and we could not be more pleased with Jamie, Chris and everyone at Turner Security. They are quick to respond and fix any IT issues.
MOV Ministry Men of ValorGoogle review, 5 stars
★★★★★★★★★★
I am a manager for 4 locations of Express Employment Professionals and we've recently used TechCore for our phone service. Our installation was easy and fast! Jamie and Alex took extra care to make sure all of our needs were met in each office, they had everything installed and running on the same day and Alex has been incredibly helpful for any changes we've needed with staff changes. I would highly recommend TechCore's phone and networking service.
