A medical office needs dependable computers at the front desk and in exam rooms, a secure network and firewall, tested backups, managed email and accounts, phones that keep up with patient calls, and someone to call when any of it stops working. Your practice software only works if everything underneath it does.
TechCore sets up and maintains technical safeguards that support your compliance plan, such as firewalls, user accounts, updates and backups, for practices across Nashville, Middle Tennessee, Chattanooga and North Georgia. Your practice and its compliance advisor stay in charge of your policies.
Best forClinics and practices without full-time IT staff
IncludesHelp desk, network, firewall, backups, Microsoft 365
Also coversBusiness phones and front desk computers
SupportRemote first, on-site in Middle TN and Chattanooga
Common problems
The IT problems we see in medical offices
A busy practice can't wait on slow computers or dropped calls. These are the areas we take care of.
Slow or aging workstations
Front desk and exam room computers that lag slow down check-in and charting. We maintain, replace and set up computers so staff can keep moving.
Phones that can't keep up
Business phone systems with call routing and extensions so patient calls reach the right person.
Network and firewall security
We set up and maintain firewalls, separate guest Wi-Fi from staff systems and control who can reach what on your network.
Email and accounts
Microsoft 365 setup and management, multi-factor sign-in and account changes when staff join or leave.
Backups you can restore
We set up backups for servers and shared files, check that they run and confirm the data can be restored.
Help when something breaks
One place for staff to call or email about printers, scanners, passwords and everyday IT problems.
Your practice, your compliance plan
The technical side, handled
Your compliance plan says what safeguards the practice needs. We handle the technical pieces of it: firewalls, updates, user accounts, multi-factor sign-in, backups and documentation of how your systems are set up.
We don't replace your compliance advisor or make your practice compliant on our own. We give them and you a maintained, documented setup to work from.
Firewalls and updates kept current
Accounts turned off as soon as you tell us
Backups checked, not assumed
Setup documented in one place
TechCore business ITSmyrna and Chattanooga
How it works
How we get started
A clear onboarding planned around patient hours.
1
Assessment
We review your computers, network, accounts, phones, backups and current support.
2
Plan
You get a written plan with what to fix first and what ongoing support covers.
3
Onboarding
We document everything, set up monitoring and schedule changes outside patient hours where possible.
4
Ongoing support
Help desk, maintenance and regular check-ins as your practice grows.
Common questions
Questions we hear a lot
Do you make our practice HIPAA compliant?
No IT company can do that on its own. We set up and maintain technical safeguards that support your compliance plan, and your practice and compliance advisor stay in charge of policies and training.
Do you support our practice management or EHR software?
We support the computers, network and accounts it runs on and work with your software vendor when an issue is inside the application.
Can you set up guest Wi-Fi for the waiting room?
Yes. We set up guest Wi-Fi on its own network, separate from the computers and systems your staff use.
Can you help with our phone system?
Yes. TechCore installs and supports business phone systems, including call routing for front desks.
How much does managed IT cost for a medical office?
It depends on the number of users and devices and what the plan covers. We quote after a free assessment so the cost is clear before you start.
We used Turner Security when our business transferred to a new location and they went above and beyond to make sure we were up and running for business as quickly as possible. Jamie, Mike, Reid, Nathan, Greg, TJ and Dan were all very polite, professional, and friendly. I highly recommend them for all your IT needs!
Karen M.Google review, 5 stars
★★★★★★★★★★
TechCore takes care of our IT and we could not be more pleased with Jamie, Chris and everyone at Turner Security. They are quick to respond and fix any IT issues.
MOV Ministry Men of ValorGoogle review, 5 stars
★★★★★★★★★★
These guys are fantastic. Great prices and no contracts. If you are in the market these are the guys to use!
