Help Desk
Overview
Security Systems / IT Help Desk Operator
106 Enon Springs Road East, Smyrna, TN 37167
$20 – $24 an hour – Full-time
Benefits
Dental insurance
Health insurance
Life insurance
Paid holidays
Paid time off
Vision insurance
Job Summary
We are seeking a dedicated and knowledgeable Help Desk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to end-users and subcontractors, ensuring that CCTV, Access Control, Burg Alarm, and IT infrastructure operates smoothly and efficiently. This role requires a strong understanding of various CCTV, Access Control, Burg Alarm, and IT systems, including VPN, LAN, and firewall configurations, as well as experience with both Windows and Mac OS environments.
Duties
Respond to help desk tickets and provide timely resolution of technical issues related to hardware, software, and network connectivity.
Assist users with troubleshooting and resolving problems with Security Systems and IT infrastructure, including VPN access and firewall settings.
Maintain accurate documentation of support requests and resolutions using Remedy or similar ticketing systems.
Provide support for computer management tasks, including software installations, updates, and configurations.
Collaborate with other IT staff to identify recurring issues and implement solutions to improve overall service quality.
Conduct training sessions for end-users on new technologies or software applications as needed.
Monitor system performance and report any anomalies or potential issues to the appropriate teams.
Qualifications
Proven experience in a help desk or IT support role, demonstrating strong problem-solving skills.
Experience in CCTV, Access Control, Burg Alarm programming and support.
Familiarity with IT infrastructure components such as LAN configurations, firewalls, and VPN technologies.
Proficiency in supporting both Windows and Mac OS operating systems.
Experience using ticketing systems like Remedy for tracking support requests is preferred.
Strong communication skills with the ability to convey technical information clearly to non-technical users.
A proactive approach to learning new technologies and improving existing processes is highly desirable.
Relevant certifications in IT support or networking are a plus but not required.
Join our team as a Help Desk Analyst where your skills will contribute significantly to our operational success while providing you with opportunities for professional growth in the dynamic field of Security Systems and IT support!
Job Type: Full-time
Pay: $20.00 – $24.00 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Compensation Package:
Bonus opportunities
Holiday pay
Hourly pay
Overtime pay
Weekly pay
Schedule:
8 hour shift
Monday to Friday
Ability to Relocate:
Smyrna, TN 37167: Relocate before starting work (Required)
Work Location: In person
