What does an IT help desk do for a small business?
An IT help desk is the first stop when an employee has a technology problem: a locked account, email that will not send, a printer that stopped working or software that keeps crashing. The help desk logs the request, troubleshoots it, fixes it or escalates it, and keeps a record so patterns get noticed.
TechCore runs a business IT help desk for companies in the Nashville area, Middle Tennessee and Chattanooga. The majority of issues are resolved remotely, and when a problem needs hands-on work, the same team schedules a local technician.
EscalationOn-site visits from Smyrna or Chattanooga
What the help desk covers
Everyday IT help for your whole team
Your employees get a real person to call, and you stop being the office IT department.
Passwords and accounts
Password resets, locked accounts, new user setup and access removal when someone leaves.
Email and Microsoft 365
Mailbox problems, shared calendars, sending errors and file sharing questions.
Computers and software
Slow machines, crashing programs, updates and installing the software your team needs.
Printers and peripherals
Printers, scanners, docks and monitors that stop talking to the computer.
Connectivity issues
Wi-Fi drops, VPN trouble and devices that cannot reach shared drives or the internet.
Tracking and follow-up
Every request is logged, so nothing gets lost and repeat problems get a permanent fix.
Why it matters
Fix it remotely, before a truck rolls
Most IT problems can be solved over a secure remote session in less time than it takes to schedule a visit. Our help desk team resolves the majority of service issues that way, which keeps your people working and keeps costs down.
When remote work is not enough, the ticket moves to an on-site visit with the history already attached, so the technician walks in knowing what has been tried. And because TechCore and Turner Security share a team, one call covers your computers, network and phones.
One number for every IT question
Most issues fixed remotely
Every request logged and followed up
On-site help from local offices
TechCore help deskSmyrna and Chattanooga
How it works
How help desk support works
Simple for your employees, organized on our end.
1
Reach out
Your employee calls or submits a service request with the problem.
2
Triage
We confirm who is affected, how urgent it is and what changed.
3
Remote fix
A technician connects securely and resolves what can be fixed remotely.
4
Escalate or close
If needed we send a local tech, then confirm the fix and log it.
Common questions
Questions we hear a lot
How much does IT help desk support cost?
Cost depends on the number of users and devices and whether help desk is part of a managed IT plan or used as needed. We review your setup first and give you a written proposal so you know the cost up front.
Can the help desk really fix most problems remotely?
Yes. Account, email, software, printer and settings problems are usually fixed over a secure remote session. Our team resolves the majority of service issues remotely and schedules an on-site visit only when the job needs it.
Who can call the help desk?
We set that up with you. Some businesses want every employee to call directly, and others prefer that requests come through an office manager. Either way works.
Is help desk included in managed IT services?
Help desk support is a core part of our managed IT services. It can also be set up on its own for businesses that only need user support.
Can you back up our in-house IT person?
Yes. Some businesses use our help desk to handle everyday requests so their internal IT person can focus on projects, or to cover vacations and busy periods.
What happens if the problem involves our cameras or door access?
Security cameras and access control are handled by our sister company, Turner Security. Since both run on your network, the help desk can route the request to the right team without you making a second call.
We used Turner Security when our business transferred to a new location and they went above and beyond to make sure we were up and running for business as quickly as possible. Jamie, Mike, Reid, Nathan, Greg, TJ and Dan were all very polite, professional, and friendly. I highly recommend them for all your IT needs!
Karen M.Google review, 5 stars
★★★★★★★★★★
TechCore takes care of our IT and we could not be more pleased with Jamie, Chris and everyone at Turner Security. They are quick to respond and fix any IT issues.
MOV Ministry Men of ValorGoogle review, 5 stars
★★★★★★★★★★
I am a manager for 4 locations of Express Employment Professionals and we've recently used TechCore for our phone service. Our installation was easy and fast! Jamie and Alex took extra care to make sure all of our needs were met in each office, they had everything installed and running on the same day and Alex has been incredibly helpful for any changes we've needed with staff changes. I would highly recommend TechCore's phone and networking service.
