What is the difference between on-site and remote IT support?
Remote IT support means a technician connects to your computer or network over a secure session and fixes the problem without traveling. On-site IT support means a technician comes to your office for work that needs physical access, like cabling, hardware swaps, new equipment or a network that is completely down.
TechCore uses both. Our team handles most requests remotely first because it is the fastest way to get your people working again, then sends a local tech from our Smyrna or Chattanooga office when the issue needs hands-on work.
Remote supportSoftware, email, accounts, printers and settings
On-site supportHardware, cabling, network gear and new installs
OfficesSmyrna (Nashville area) and Chattanooga, TN
SchedulingWe can often schedule service the same day you call
What we handle
The right kind of support for each problem
We decide together whether an issue can be fixed remotely or needs a visit, so you are not waiting on a truck for a password reset.
Remote troubleshooting
Secure remote sessions for software errors, email problems, slow computers, printer settings and account issues.
On-site diagnostics
Hands-on testing when hardware, power, cabling or a failed device is the likely cause.
User and device support
Help for your team with new computers, phones, logins, shared drives and everyday questions.
Network and infrastructure work
Switches, firewalls, Wi-Fi access points, racks and cabling installed or repaired on site.
Project assistance
Office moves, new hires, equipment rollouts and upgrades planned and carried out by the same team.
Escalation and follow-up
If a remote fix does not hold, the ticket moves to an on-site visit and we follow it through to the end.
Why it matters
Less downtime, fewer wasted trips
Most IT problems do not need a technician in the building. Fixing them remotely means your employee is back to work in minutes instead of waiting for an appointment.
When a visit is needed, a local team matters. TechCore works from offices in Smyrna and Chattanooga, so the technician who comes out knows the area and can return if a part needs to be swapped.
Remote fixes first for speed
Local techs for hands-on work
One team for network, phones and computers
Follow-up until the problem is solved
Remote and on-siteSmyrna and Chattanooga
How it works
How a support request works
A simple path from your call to a fixed problem.
1
Tell us the problem
Call or submit a service request with who is affected and what is happening.
2
Remote check
A tech connects remotely to diagnose and fix what can be fixed from here.
3
On-site visit if needed
If the problem needs hands-on work, we schedule a local technician.
4
Close and document
We confirm the fix with you and note it so the same issue is easier next time.
Common questions
Questions we hear a lot
Is remote IT support secure?
Yes, when it is done right. Remote sessions should be started with your permission over an encrypted connection, and a technician should only have the access needed for the job. We walk you through how our remote sessions work before we start.
What kinds of problems can be fixed remotely?
Most software, email, account, printer and settings problems can be fixed remotely. Hardware failures, cabling, power issues and new equipment installs usually need an on-site visit.
How fast can a technician come on site?
It depends on the issue and the schedule that day, but we can often schedule service the same day you call. Remote support usually starts sooner, which is why we try it first.
Do you offer on-site IT support outside Nashville and Chattanooga?
We work from offices in Smyrna and Chattanooga and cover the surrounding Middle Tennessee and Chattanooga areas. If you are farther out, ask us and we will tell you what support looks like for your location.
Do I need a managed IT plan to get support?
No. You can call us for a specific problem. Many businesses move to a managed IT plan once they see how much easier ongoing support is, but it is not required to get help.
Can you support our cameras and door access too?
Cameras and access control are installed and serviced by our sister company, Turner Security. Because they run on your network, our IT and security teams work together when a problem touches both.
We used Turner Security when our business transferred to a new location and they went above and beyond to make sure we were up and running for business as quickly as possible. Jamie, Mike, Reid, Nathan, Greg, TJ and Dan were all very polite, professional, and friendly. I highly recommend them for all your IT needs!
Karen M.Google review, 5 stars
★★★★★★★★★★
TechCore takes care of our IT and we could not be more pleased with Jamie, Chris and everyone at Turner Security. They are quick to respond and fix any IT issues.
MOV Ministry Men of ValorGoogle review, 5 stars
★★★★★★★★★★
I am a manager for 4 locations of Express Employment Professionals and we've recently used TechCore for our phone service. Our installation was easy and fast! Jamie and Alex took extra care to make sure all of our needs were met in each office, they had everything installed and running on the same day and Alex has been incredibly helpful for any changes we've needed with staff changes. I would highly recommend TechCore's phone and networking service.
