Extension dialing between offices
Hendersonville, Gallatin and Nashville desks reach each other by extension instead of full phone numbers.
● Hendersonville and Sumner County
One phone system for the Hendersonville office, the Gallatin office and the people working from home. TechCore plans the call routing so callers never have to know where anyone is sitting. Phones are free with IP phone service sign-up.
4.6 out of 5 on Google
A cloud VoIP system is usually the fit, and TechCore installs and supports them for Hendersonville companies from our Smyrna office at 106 Enon Springs Rd E. Every office and remote employee joins the same system, so calls route by department or role rather than by building, and staff dial each other by extension wherever they are.
Hendersonville is about 43 miles from Smyrna by car. Install day and on-site training are scheduled visits, and after go-live our help desk handles routing changes, new users and greeting updates remotely.
A spread-out team still needs one front door for callers. Here is how we build it.
Hendersonville, Gallatin and Nashville desks reach each other by extension instead of full phone numbers.
Sales, service or scheduling calls ring whoever covers that role, in any office.
Remote staff answer on their computer with a headset, using the same extension they have at the office.
Calls follow owners and managers between Hendersonville and Nashville, showing the business number when they call back.
If the Hendersonville front desk is busy, the call can roll to a receptionist at another location.
Messages land in the right inbox, whichever office or home the person is working from.
Sumner County businesses often grow into a second office before they rethink their phones. An agency on Main Street opens a Gallatin branch, a practice near New Shackle Island Road adds billing staff who work from home, or a service company keeps a small office by Indian Lake Boulevard while the owner spends half the week in Nashville. Separate phone accounts at each site leave callers dialing around to find people.
A single VoIP system fixes that with shared routing and extensions, plus apps for anyone off-site. Our Smyrna team plans a visit to each location for installation and training, so every office goes live together.
We document each office, remote worker and number you use today.
Every office network is checked for voice quality before cutover.
Numbers are ported and phones installed on a scheduled date for all locations.
Our help desk handles new hires, moves and routing changes afterward.
Yes. One main number can ring a receptionist at either office, and the auto attendant can send callers to departments that are staffed in different buildings.
They use a softphone on their computer or the mobile app, with their own extension and the business number on outgoing calls. To the caller it sounds the same as reaching them at the office.
Usually, if the connection is steady. Voice uses little bandwidth but is sensitive to unstable service, so staff with a weak home connection can switch to the mobile app on cellular when they need to.
We set the install date in advance and build your call routing before the visit, so time on site goes to installing phones and training staff. Later changes are made remotely by our help desk.
How many offices and home workers join the system, how many people need an extension and which features you use. Phones are free with TechCore IP phone service sign-up, and the rest is priced in a written proposal.
106 Enon Springs Rd E, Smyrna, TN 37167
Get directions to the Smyrna (Nashville & Middle TN) office (opens in a new tab)5959 Shallowford Rd, Suite 541, Chattanooga, TN 37421
Get directions to the Chattanooga office (opens in a new tab)IT support for the offices your phones connect.
Secure access for every office and home worker.
Cameras and access control from Turner Security.
How TechCore VoIP systems are set up.

Commercial security is handled by our sister company, Turner Security. Same owners, same offices, on the same network you already trust us with.
I am a manager for 4 locations of Express Employment Professionals and we've recently used TechCore for our phone service. Our installation was easy and fast! Jamie and Alex took extra care to make sure all of our needs were met in each office, they had everything installed and running on the same day and Alex has been incredibly helpful for any changes we've needed with staff changes. I would highly recommend TechCore's phone and networking service.
Richard and Riley went the extra mile to make all our tech stuff work on our phones. They did a great job.
We used Turner Security when our business transferred to a new location and they went above and beyond to make sure we were up and running for business as quickly as possible. Jamie, Mike, Reid, Nathan, Greg, TJ and Dan were all very polite, professional, and friendly. I highly recommend them for all your IT needs!
Request a free IT assessment and we will map your call flow, or call (615) 237-5700.
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